On the beach Travel Compensation

Need Help With a Refund or Compensation Claim?

Our dedicated claims team specialises in helping customers recover money for cancelled holidays, flight delays, hotel issues, and other disruptions. We handle thousands of cases every month. Whether your trip was affected by cancellations, overbooking, or significant delays, we work directly with airlines, hotels, and tour operators to secure the compensation and refunds you are entitled to under UK and EU regulations.

Submit Your Details

Fill in the form below with your booking information.

We Review Your Case

Our team checks eligibility for refund or compensation within 48 hours.

Receive Your Outcome

We'll contact you with next steps and any compensation due.

To follow up your case, refund, compensation etc, please monitor your email inbox regularly or call our support line.

Submit Your Refund or Compensation Request

Please complete the form below. All information is treated confidentially.

Full Name *

Enter the name as shown on your booking confirmation.

Phone Number *

Include your country code (e.g. +44).

Email Address *

We'll send all updates and documents to this address.

Booking Reference

Found on your confirmation email (format: OTB-XXXXXXXX).

What do you need help with? *

Reason for your request

Provide as much detail as possible about what went wrong.

Approximate amount claimed

Enter the total amount you are requesting (in GBP).

Additional details

Include any reference numbers, dates, or supporting information.

ABTA Protected ATOL Licensed CAA Approved

Direct Email: onthebeach-help@outlook.com

Phone Support: +12363068460

Recent Customer Experiences

Sarah Thompson 2 days ago

"My flight to Ibiza was cancelled last minute. They secured a full refund plus £220 compensation within 5 days. Excellent service."

James Patel 5 days ago

"Hotel was overbooked when we arrived. The team handled everything and got us £650 compensation. Very professional throughout."

Emma Richardson 1 week ago

"Delayed 9 hours on the way back from Majorca. They made the claim process simple and the money arrived quickly."

Michael Davies 10 days ago

"Needed to cancel due to a family emergency. They processed the refund with no issues even though it was outside the normal terms."

We're here to help

Need Help With a Refund or Compensation Claim?

Submit Your Refund or Compensation Request

Recent Customer Experiences